Chat vs Voice agents
Choosing a Text or Voice agent in Voiceflow
Currently, in Voiceflow you have two types of agents that you can build.
- Chat: Most versatile, intended to be used natively with our built-in Web Chat or to a custom interface with our Dialog API. Contains everything you need for a visual interface like buttons, images, and more.
- Voice: Is more limited. Intended to be used exclusively with our Dialog API to connect to a custom voice interface. This type features a few voice specific features like a speak step with SSML and an audio step to stream audio from a file. Since Voice comes from the days of Amazon Alexa, you'll have to provide your own speech to text and text to speech solutions with Twilio IVR for example.
![](https://files.readme.io/fcf949c-CleanShot_2024-06-10_at_13.50.222x.png)
For most use cases, we recommend using the Chat project, as it has the most versatile set of features and capabilities that you can use.
Updated 2 months ago