Adjusting the NLU Intent Confidence Threshold
When a NLU matches to an intent it outputs two pieces of information, the main intent it matched to and its confidence. Confidence shows how likely a certain intent is, between 0-100%.
To adjust your Intent Confidence Threshold, head over to the Intent page of the Agent CMS. Hit the ⚙️ icon in the header and adjust your threshold.
A higher threshold reduces false positives, meaning matches to an unrelated intent.
A lower threshold reduces false negatives, meaning missed matches.
60% Confidence threshold - Match | 95% Confidence threshold - No Match |
---|---|
![]() | ![]() |
Updated 3 months ago