Roles and permissions

How to set Workspace and Assistant-level permissions for your workspace members?

Depending on the responsibilities of your team members, they may require different access permissions on an organizational, workspace or assistant level.

Owner

The highest level of administration in Voiceflow, Owners can access and edit all Workspaces in an organization. Owners can:

Access all Workspaces (Enterprise)
Access Organization Settings (Enterprise)
Create new Workspaces (Enterprise)
Manage member permissions on any Workspace
Invite or remove members
Modify billing and subscriptions on any Workspace
Edit and publish all Assistants

Note: Owners are counted as a Workspace editor. Typically, the person who created the workspace is automatically assigned as an Owner.

Admin

Workspace-level administrators that can access + edit everything in their workspace. Admins can:

Access Workspace settings
Manage member permissions on the Workspace
Invite or remove workspace members
Modify the Workspace’s billing and subscription details
Edit and publish all Workspace Assistants

Editors

Editors are Workspace members who build the Assistant experience. As an Editor, you can:

Edit all Workspaces Assistants
Access an Assistant’s Settings
Edit all aspects of the design canvas
Import and Export Assistant or NLU data
Publish the Assistant

Note: Editors can no longer invite new members to the Workspace

Viewers

Viewer roles are meant for collaborators that consume a Workspace’s Assistant designs. Viewers can:

View all Assistant canvases
Leave comments

Billing

A workspace-level billing administrator that can:

View Assistants
Leave comments on Assistants
Invite or remove workspace members
Modify the workspace’s billing and subscription details

Assistant Level Permissions

Assistant-level permissions let you grant granular access to view-only roles. This means you can let a Viewer have edit rights for a specific Assistant while maintaining their view-only access to other Workspace Assistants.

Note:

Assistant-level permissions only work if the user is a Viewer or Billing role on the Workspace. Owners, Admins, and Editors can’t be downgraded to the Assistant level as they have global edit privileges.
When you grant a Viewer Assistant-level access, they are counted as an Editor seat