Integrations

Supercharge your agent's capabilities with integrations to external apps and tools.

Voiceflow supports native integrations with a wide range of tools—enabling your agent to take real-time action using external services like CRMs, support systems, databases, and automation platforms. These integrations are configured directly within the Agent Step and are triggered dynamically during a conversation.

This makes your assistant not only conversational but operational—capable of resolving support tickets, sending emails, retrieving user data, and much more.


Available Tools & Use Cases

Below are the currently supported tools:

Zendesk

  • Add ticket comment
  • Create ticket
  • Find group
  • Find latest comment
  • Find ticket(s)
  • Find user
  • Update organization
  • Update ticket

Salesforce

  • Add comment to a case
  • Create case
  • Create contact
  • Create lead
  • Update case
  • Update contact
  • Update Salesforce lead

Google Sheets

  • Add to sheet
  • Create new spreadsheet
  • Get rows
  • Get sheet
  • Update sheet

Gmail

  • Send email

Airtable

  • Create records
  • Delete records
  • Get record
  • List records
  • Update records

Make (formerly Integromat)

  • Run scenario

Twilio

  • Send SMS

Hubspot

  • Create contact
  • Create lead
  • Create ticket