Integrations

Voiceflow supports native integrations with a wide range of tools—enabling your agent to take real-time action using external services like CRMs, support systems, databases, and automation platforms. These integrations are configured directly within the Agent Step and are triggered dynamically during a conversation.

This makes your assistant not only conversational but operational—capable of resolving support tickets, sending emails, retrieving user data, and much more.

Available Tools & Use Cases

Below are the currently supported tools:

Zendesk

• Add ticket comment
• Create ticket
• Find group
• Find latest comment
• Find ticket(s)
• Find user
• Update organization
• Update ticket

Salesforce

• Add comment to a case
• Create case
• Create contact
• Create lead
• Update case
• Update contact
• Update Salesforce lead

Google Sheets

• Add to sheet
• Create new spreadsheet
• Get rows
• Get sheet
• Update sheet

Gmail

• Send email

Airtable

• Create records
• Delete records
• Get record
• List records
• Update records

Make (formerly Integromat)

• Run scenario

Twilio

• Send SMS

Hubspot

• Create contact
• Create lead
• Create ticket