Make

Make (formerly Integromat)

Use Make actions in both Agent and Tool steps to trigger complex, automated workflows (called scenarios) directly from your Voiceflow agent. With the Make integration, you can connect to hundreds of apps and services, allowing your agent to orchestrate advanced automations with a single step.

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To use the Make integration, you'll need to OAuth into Make from the Voiceflow Creator. This ensures your agent can securely trigger scenarios from your connected Make account.

What you can do with Make

The Make integration currently supports the following action:

Use cases

Here are some common ways to use Make in your Voiceflow agent's workflow:

• Trigger a workflow to send a follow-up email when a conversation ends.
• Send user form data from Voiceflow to multiple services at once.
• Automate updates in CRMs, databases, or messaging apps based on agent interactions.

Example:

If a user asks to "sign up for the newsletter and send me a welcome package," you might use the Run scenario action to trigger a Make scenario that adds them to your email list, updates your CRM, and sends a Slack notification to your team.

Ensure you provide an LLM description for each tool so the agent understands when to use it.

E.g. for Run scenario, you might write: Trigger the automation scenario in Make when a user requests an action that involves multiple connected services or workflows.

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Be wary of each action's required arguments.

The Run scenario action typically requires a scenarioURL or a unique name. Decide whether this should be defaulted, hardcoded, or collected by the agent. Always provide LLM descriptions for each input so the agent knows exactly how to use them.

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Frequently asked questions

Can I pass variables from Voiceflow into my Make scenario?

Yes. You can pass data such as user inputs, IDs, or conversation context to your Make scenario by mapping information in the Tool or Agent step configuration's data input variable.

Can I trigger multiple Make scenarios from one conversation?

Asked mike, answer pending.

Do I need to configure my scenario before using it in Voiceflow?

Yes. You must first create and test your scenario in Make, then connect it in Voiceflow by providing the correct scenarioURL and data configuration.