Zapier

Connecting to Zapier from inside Voiceflow

Voiceflow does not yet have a native Zapier integration available in the Agent step or Tool step. For now, we recommend using using a Zapier webhook trigger with an API on the Agent step or Tool step to trigger zaps from inside your agent.

Trigger Voiceflow events from your Zapier zaps

Voiceflow is available as a native integration on Zapier. This allows you to trigger outbound calls when an action happens in another tool, as well as routing conversations from a wide range of platforms into your Voiceflow agent.

The following actions are available inside Zapier:

Action Name	Description
Start agent conversation	Sends a launch request to your agent. When starting a new conversation, always start with a launch request.
Send message to agent	Sends a text request to your agent. This allows you to send text messages to your agent.
Send event to agent	Sends an event request to your agent. This lets you jump to a specific part of your agent's workflow.
Make outbound call	Sends a call using the outbound calling API.

Please note that Voiceflow doesn't currently have any triggers available on Zapier.

Using Voiceflow actions in Zapier

Voiceflow's actions can be added to your zaps in the same way as any other integration. Simply click on an empty action, search for Voiceflow, then choose the action you'd like to trigger.

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Protip: if you're beginning a new conversation, make sure you use the Start agent conversation action before sending a message or an event to your agent!

Once you've chosen the action you'd like to trigger, you'll then need to link your Voiceflow project to Zapier. To do this, click on the Account dropdown and select Connect a new account.

For each Voiceflow project, you'll need to provide two values:

Your Voiceflow Project API Key, which can be found by opening your project from the dashboard, clicking the ⚙️ icon on the sidebar, then selecting API keys. To get your API key, click the copy button.
Your Voiceflow Project ID, which is found in the General tab of your project's settings.

After entering these values, click the continue button to link your Voiceflow project to Zapier.

Handling outbound calls

While most of Voiceflow's Zapier actions only require the project's ID and API key, the Make outbound call action requires an Agent Phone Number ID. This can be found by opening clicking the Interfaces button on your project's sidebar, selecting Telephony, then clicking the View button next to the phone number that you'd like to call from.

The Agent Phone Number ID is the set of characters shown in the cURL request.