Part 1: Answer Questions

At the end of these tutorials you will have uploaded your data, fine tuned your agent, and created an agent that is able to answer questions to a high degree of accuracy.

Skills gained

• Structuring your agent
• Understanding the Knowledge Base (and vector databases)
• Fine tuning your answers with the Knowledge Base API

Setting Up Your AI Customer Support Agent (2 min)

Part 1.1 goes over how to set up your agent and build out your first conversational flow so the AI agent provides an intro to the customer and waits for them to say something.

Importing Data for Your Support Agent to the KB (4 min)

Part 1.2 shows you how to import data into your support agent and check that it was scraped properly. It also goes over the different ways to import data and how to choose which method works best for the data you have.

The quality of your AI answers is heavily dictated by how well your data is structured. This will show you how to ensure you've imported your data correctly.

At the end of this section you'll have an AI agent that is able to answer your users questions in a simple way.

Handling 'No Answer Found' Errors in Voiceflow (2 min)

Part 1.3 goes over how to handle what your agent does when it cant find an answer in your knowledge base. Allowing you to use a general model to try and provide an answer to the user or just having a static response.

More Control over No Answers Found (4 min)

Part 1.4 goes over how you can create a 'no answer found' path so that you can control exactly what happens when your agent cant find an answer in the knowledge base. This allows you to do thinks like create a support ticket or gather more information from the customer.

Fine tuning your answers for higher accuracy (9 min)

Part 1.5 is the most important part of this intro series. It shows you how to have complete control over your answers by using the Knowledge Base Query API. This will allow you to do more advanced actions like check for hallucinations, ask follow up questions, and have full control over your answer.

Once you have completed this section - check out the Advanced Knowledge Base to see more examples of how you can build on this ability.

Overview of the Voiceflow APIs (2 min)

Part 1.6 gives you an overview of some of the more advanced capabilities you can do with the Voiceflow APIs from adding tags and metadata to documents so you can filter them, upload table data, and more.

Get the template

You can download the template shown in the videos here!