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Guides
API Reference
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Planning
Getting Started
Welcome to the docs
How Voiceflow fits in your tech stack
Quick start guide
Step 1: Create your agent
Step 2: Get your API key
Step 3: Deploy your agent
Use cases
Building a telecom customer support agent
Removing hallucinations for a banking customer support agent
A NYT Cooking recipe agent using RAG
Rebuilding Sephora's digital agent
Admin and support
Managing workspaces and team members
Single Sign-On (SSO) and SAML support
Roles and permissions
Billing and plans
Token Top-up
Get help
Important Agent Settings
Courses
Voiceflow Basics
Part 1: Get Setup
Part 2: Get Familiar with Workflows
Part 3: Accept User Input
Build an AI Support Agent
Part 1: Answer Questions
Part 2: Sending a Ticket to Zendesk
Part 3: Book a Demo
Part 4: Deploy & Customize Webchat
Plan, Build, and Launch a Production Q&A Slack Agent
Overview
Planning
Building
QA and Deploying
Full Technical Walkthrough
Building Agents
Overview
Platform fundamentals
Workspaces and Agents
Content Management System (CMS)
Canvas
Steps and Blocks
Workflows
Components
Template Library
Test Tool
Collaboration features
Sharing Prototypes
Publishing, Environments and Backups
Languages
Importing or exporting projects and functions
Secrets Manager
Understand
Understanding: How AI Agents Understand User Inputs
Intents
Introduction to Intents
Using the Intent CMS
Intent Classification using LLMs (Hybrid)
Intent Classification using NLU
Previewing Intent Classification and Improvements
Entities
Introduction to Entities
Using the Entities CMS
Events
Introduction to Events
Using Events
Steps & Tools
Trigger
Choice
Choice (legacy)
Capture
Capture (legacy)
Buttons
Memory
Improving understanding
Decide
Overview
Set
Set AI step
Conditions
Actions
API step
JavaScript step
Functions
Introduction to developing functions
Implementing function code
Supporting listen in functions
Function step
KB Search
Respond
Overview
Messages
Images
Cards and Carousels
Speak
Response AI step
Knowledge Base
Advanced Knowledge Base
Custom Actions
No Match handling
No Reply handling
Prompt
Best Practices
Getting started
Knowledge Base
Workflow Builder
Deploying Agents
Overview
Web Chat
Overview
Custom forms and extensions
Adding custom Variables
Embed and customize styling
Modify configurations
Custom Triggers
Open sourced react-chat
Voice (Phone Number)
Setting up Twilio integration
Configuring voice settings
Advanced - Using custom voice actions
Outbound Calls
Interruption Behavior
Examples
Text-based interfaces
Overview
WhatsApp
Discord
Slack
Telegram
Twilio SMS
Microsoft Teams
Voice-based interfaces
Overview
Alexa
Custom TTS (ElevenLabs)
Custom ASR (Whisper)
Custom interfaces and deploying through APIs
Overview
Custom deployment channel (API)
Unity AI Powered NPC
Shopify In-Store Copilot
Documentation Copilot
Improving Agents
Agent enhancement cookbook
Bring your own LLM
Custom Knowledge Base
Live Chat Handoff
Building Advanced Analytics
Advanced RAG Filtering and Tagging
Adding live internet search to your RAG solution
PII redaction for AI Agents
LLMLingua2 Prompt Compression
GPT-4o with fallback to Claude 3 Sonnet
Integrating Perplexity into Voiceflow
Generate Automated Emails with User Transcripts
Using Voiceflow with Open Source Models
Custom Voices for your Agent using ElevenLabs
Transcripts
Analytics
Prompting and LLMs
Prompts
Prompts CMS
Prompt Library
Types of prompts
Crafting great prompts
What are LLMs?
Prompting
Hallucinations
Hallucination reduction
RESOURCES
FAQ
What are Tokens?
How to find the Sitemap for a website
AI Token Purchase Confirmation
How to find your Assistant version ID and project ID
How to Fix a Loading Screen Error
How to use speech effects?
I'm missing steps?
How Voiceflow's NLU Exports Work
Adjusting the NLU Intent Confidence Threshold
How do I log out of Voiceflow?
Using Specific Models in Voiceflow KB Query API
Join our Discord Community
Security at Voiceflow
Templates
Planning
Suggest Edits
Updated 4 months ago
