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New to Voiceflow? Check out Voiceflow Basics to get started.
About Voiceflow
Welcome to the docs
What is Voiceflow?
Use cases
Automating 70% of support tickets at Trilogy
Building global, multilingual chatbots at Turo
Building an AI financial coach at Sanlam Studios
How Voiceflow fits in your tech stack
Building Agents
Overview
Platform fundamentals
Workspaces and Agents
Content Management System (CMS)
Canvas
Steps and Blocks
Workflows
Components
Template Library
Test Tool
Collaboration features
Sharing Prototypes
Publishing, Environments and Backups
Languages
Importing or exporting projects and functions
Secrets Manager
Steps
Agent step
Talk
Message step
Prompt step
Image step
Card step and Carousel step
Listen
Button step
Choice step
Capture step
Logic
Condition step
Set step
Dev
Function step
API step
JavaScript step
KB search step
Custom action step
Knowledge Base
Advanced Knowledge Base
Capturing Data
Understanding: How AI Agents Understand User Inputs
Intents
Introduction to Intents
Using the Intent CMS
Intent Classification using LLMs (Hybrid)
Intent Classification using NLU
Previewing Intent Classification and Improvements
Entities
Introduction to Entities
Using the Entities CMS
Events
Introduction to Events
Using Events
Steps & Tools
Trigger
Memory
Improving understanding
Developer Features
Overview
Actions
Functions
Introduction to developing functions
Implementing function code
Supporting listen in functions
Function step
Error Handling
No Match handling
No Reply handling
LLM Fallback (Beta)
Best Practices
Getting started
Responding to messages
Knowledge Base
Workflow Builder
Deploying Agents
Overview
Publishing agents to production
Web chat widget
Setting the version and runtime URL
Chat persistence
Passing custom variables into web chat
Proactive messages
Custom triggers
Custom web chat styling
Custom forms and extensions
Example extension: form input
Allowing dangerous HTML elements
Legacy webchat
Migrating to the new web chat
Embed and customize styling
Open sourced react-chat
Voice (phone number)
Setting up Twilio integration
Configuring voice settings
Advanced - Using custom voice actions
SIP Functionality
Outbound Calls
Interruption Behavior
Twilio Call Recording
Examples
Custom interfaces
Custom deployment channel (API)
WhatsApp
Discord
Slack
Telegram
Twilio SMS
Microsoft Teams
Unity AI Powered NPC
Shopify In-Store Copilot
Documentation Copilot
Improving Agents
Agent enhancement cookbook
Bring your own LLM
Custom Knowledge Base
Building Advanced Analytics
Advanced RAG Filtering and Tagging
Adding live internet search to your RAG solution
PII redaction for AI Agents
LLMLingua2 Prompt Compression
Integrating Perplexity into Voiceflow
Generate Automated Emails with User Transcripts
Using Voiceflow with Open Source Models
Transcripts
Analytics
Accounts, Billing and Credits
Voiceflow billing
Managing your Voiceflow plan
Credits
Estimate your credit usage
Credits pricing table
Optimize your agent
Workspaces and roles
Managing workspaces and team members
Roles and permissions
Single Sign-On (SSO) and SAML
Prompting and LLMs
Prompts
Prompts CMS
Prompt Library
Types of prompts
Crafting great prompts
Prompting
RESOURCES
FAQ
How to find the Sitemap for a website
How to find your Assistant version ID and project ID
How to Fix a Loading Screen Error
How do I log out of Voiceflow?
Using Specific Models in Voiceflow KB Query API
Join our Discord Community
Security at Voiceflow
Templates
Logic
.
Updated 2 days ago
Capture step
Condition step
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