Call forwarding tool in agents

You can now enable your agents to forward calls to a different number, SIP address, or extension.

• 📞 Seamlessly transfer callers to the right person or agent
• 🔀 Supports phone numbers, SIP addresses, and extensions
• 🛠️ Configure forwarding directly in your agent’s tools

This makes it easier to connect customers with the right destination without breaking the flow of the conversation.