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Documentation Index

Fetch the complete documentation index at: https://docs.voiceflow.com/llms.txt

Use this file to discover all available pages before exploring further.

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Personas let you start a conversation with specific variable values already in place. They’re useful for testing how your agent handles different customer types or account states without setting things up by hand each time. You can create a new persona or use an existing persona in three places:
  • Run panel: pick a persona when manually testing your agent with the Run button.
  • Prototype links: pick a persona when generating a prototype link, and it applies for anyone who opens the link.
  • Tests: click Add persona at the top of a test to run it as a specific persona every time.
Personas can’t be used when you embed the web chat widget on a live site. They’re meant for testing, not for real users.

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Personas and environments

Personas are scoped to the environment they were created in. Cloning an environment duplicates its personas. Merging an environment into Main replaces the personas there with the ones from the source.