Added
CSV upload for knowledge base
February 2nd, 2026 by Michael Hood
You can now upload CSV files directly into your Knowledge Base. Voiceflow supports both .CSV and .XLSX file formats.
This makes it easy to turn structured data—like FAQs, product catalogs, policies, pricing tables, or support logs—into instantly usable knowledge for your agent without manual copy-pasting or reformatting.
Your agent can now read rows as discrete knowledge entries, reference specific fields as context, and answer questions grounded in large, structured datasets.
