Skip to main content
Workflow Docs 2 Workflows let you build structured, step-by-step logic for your agent. Unlike playbooks, which let the model reason freely toward a goal, workflows follow a defined path — every step executes in order, exactly as you designed it.
Workflows aren’t purely scripted. You can embed playbooks, operators, set steps, and crews anywhere in the flow — giving you deterministic control with AI reasoning baked in wherever you need it.

​
Creating workflows

1

Add or create a workflow

From the Agent tab, click + in the Skills panel. Select an existing workflow or create a new one.Adding Workflow Docs
You can also create workflows from within a workflow using the workflow step, or from the workflow CMS tab.
2

Name your workflow and add an LLM description

Give your workflow a clear name and description. The name and description tell the agent what the workflow does — your instructions tell it when to use it.Create Workflow Docs
3

Design your workflow

On creation, you’ll be taken to the canvas to start building. Workflows added from the agent tab are automatically attached to your agent. Click × in the top right to return to the agent tab at any time.
4

Run your workflow

Press ‘Run’ in the top right, or use the shortcut  Shift + R  then initiate the workflow. When initated from on the canvas, your workflow will run in isolation. When initiated from the agent tab, workflow can be called and will run with all previous state.
5

Iterate

When running a workflow in Voiceflow, you can see the full logs in real-time, along with canvas follow along. This makes it super easy to de-bug and improve your workflows quickly.

​
Steps

Steps are the building blocks of workflows, organized into four categories:
CategoryWhat it does
AgenticEmbed AI reasoning mid-flow using playbook, crew, and operator steps
ScriptedSend messages, cards, carousels, buttons, and capture input with listen steps
ToolsConnect to external services via integrations, APIs, MCP servers, and functions
LogicControl execution with set, conditions, code, workflow, end and handoff steps

​
Actions

Actions let you keep your canvas clean without losing any functionality. Actions Docs To add an action, click any port and then click on empty canvas space to expose the step menu. This is also the fastest way to add steps without dragging from the sidebar.

​
Nesting workflows

Workflows can call other workflows using the workflow step. This lets you break complex processes into smaller, reusable pieces — build once, use across multiple workflows. For example, an identity verification workflow can be called from your returns flow, your account management flow, and your payment flow without duplicating the logic in each one. Nesting Workflows Docs
Workflows only run if they’re added to the agent’s Skills, or referenced directly inside a workflow. If a workflow exists in your project but isn’t connected to either, the agent will never use it.