You can now enable your agents to forward calls to a different number, SIP address, or extension.

• 📞 Seamlessly transfer callers to the right person or agent
• 🔀 Supports phone numbers, SIP addresses, and extensions
• 🛠️ Configure forwarding directly in your agent’s tools

This makes it easier to connect customers with the right destination without breaking the flow of the conversation.

We've added a reasoning effort slider for all supporting GPT models (GPT-5, GPT-5 mini, GPT-5 nano, GPT-o3 and GPT-o4-mini).

Shareable links have been upgraded to better reflect the agent you’re building. Each link now points to a hosted version of your AI agent that mirrors your selected environment (dev, staging, production) and interface, so what you share is exactly what others will experience. Password protection is also available for secure access.

• 🔗 Sharable links now mirror your actual AI agent
• 🛠️ Environment-specific links (dev, staging, production)
• 🎨 Customize the look and feel via the Interfaces tab
• 🔒 Optional password protection for secure sharing

We’ve introduced a new staging environment to help you manage deployments more effectively. You can now publish between development, staging, and production to test changes before going live.

• New staging environment for pre-production testing
• Publish across dev → staging → production
• More control and confidence in deployment flows
• Override secrets per environment for greater flexibility

You can now duplicate projects along with their entire knowledge base. When cloning a project, all connected documents and data sources are copied as well—so your new project starts with the same knowledge setup as the original.

This enhancement only applies to project duplication. Knowledge bases are not yet cloned when using project import.

You can now choose whether to save transcripts where the bot spoke but the user never replied. Use this toggle to keep your transcript logs cleaner and focused on real interactions. By default, all new projects will save all conversations to transcripts.

Previous to this release, you could only capture the output of a tool call (e.g., the response from an API). Now, you can also persist the inputs (the parameters sent to the tool) as Voiceflow variables. This means both sides of the transaction — request and response — can be tracked, reused, or referenced later in the conversation.

GPT-5 models are now available in Voiceflow.

You can now double-click an agent step to jump straight into its editor — saving yourself an extra click.

You can now run tools outside of the agent step using the new Tool Step.

This lets you trigger any tool in your agent — like sending an email or making an API call — anywhere in your workflows.

🛠️ You’ll find the call forwarding Step in the ‘Dev’ section of the step menu for now.

Tools can also be used as actions: