Measure - Voiceflow Documentation

Term	What it is
Transcript	The record of one conversation the agent actually had, with every turn and trace.
Evaluation	A criterion a model scores past conversations against, turning quality into a number you can track.
Test	A scripted conversation replayed against the agent, with checks asserting what it does.
Analytics	Aggregate usage and cost: tokens, calls, conversations, unique users.
Credits	The unit Voiceflow bills usage in.
Test turn	One side of a scripted conversation: either what the user says, or the agent reply the checks assert against.
Test check	One assertion about an agent turn. Compares the reply itself, or the behaviour behind it such as which tool was called.
Test run	One execution of a test, carrying how many of its checks passed. Runs are asynchronous, so poll until the status settles.
Transcript property	A label you define once and then set on individual conversations, so your own outcome data can be filtered alongside Voiceflow’s.