| Term | What it is |
|---|---|
| Environment | One draft-and-published copy of the agent. Main, plus up to nine more. |
| Publishing | Promoting an environment’s draft to its published version, which is the copy live traffic reaches. |
| Merging | Folding work done in one environment back into another. |
| Traffic split | Sending a share of live conversations to a different environment, to compare two versions against real traffic. |
| Chat widget | The embeddable chat surface. Always “chat widget”; older material says “Webchat”. |
Deploy
Environments, publishing, merging and traffic splits: how a change reaches real users, and the chat widget it reaches them through.