New Analytics Dashboard: Gain Deeper Insights into Your Agent's Performance

We've revamped our Agent Analytics Dashboard, not only giving it a fresh new look but also introducing a range of powerful visualizations that provide unprecedented visibility into your agent's performance.

🌟 New Visualizations

The updated Analytics Dashboard offers a comprehensive set of visualizations that allow you to track and analyze various aspects of your agent's performance:

Tokens Usage: Monitor AI token consumption over time across all models, giving you a clear picture of your agent's token utilization.
Total Interactions: Keep track of the total number of interactions (requests) between users and your agent over time, providing insights into engagement levels.
Latency Monitoring: Measure the average response time of your agent to ensure optimal performance and identify any potential bottlenecks.
Total Call Minutes: Gain visibility into the cumulative duration of voice calls in minutes, helping you understand the volume and significance of voice interactions.
Unique Users: Identify the count of distinct users interacting with your agent over time, allowing you to track adoption and growth.
KB Documents Usage: Analyze the frequency of knowledge base document access, with the ability to toggle between ascending and descending order to identify the most or least used documents.
Intents Usage: Visualize the distribution of triggered intents, with sorting options to analyze intent frequency and identify popular or underutilized intents.
Functions Usage: Monitor the frequency of function calls, their success/failure and latency, with sorting capabilities to identify the most or least used functions and optimize your agent's functionality.
Prompts Usage: Gain insights into the usage frequency of agent prompts, with the ability to toggle between ascending and descending order to analyze prompt utilization and effectiveness.

📅 Data Availability

Please note that the new Analytics Dashboard service only has data starting from February 9th, 2025. If you require data prior to that date, you can still access it through our Analytics API.

🔧 Upcoming Analytics API Update

We're also working on a new version of the Analytics API that will include the additional data points tracked by the new Analytics Dashboard service. Stay tuned for more information on this exciting update!