Analytics overview - Voiceflow Documentation

Every conversation an agent handles spends tokens, costs money, and exercises some subset of its playbooks, functions and tools. Analytics turns that into numbers you can query: scoped to an organization, a workspace or a single project, and broken down by the component that caused the spend.

Endpoints

Analytics query

Endpoint	Description
POST Query call count	Query call count for a project.
POST Query call duration	Query real call duration (talk time) for a project.
POST Query workspace transcript count	Query transcript count for a workspace.
POST Query project transcript count	Query transcript count for a project.
POST Query transcript cost	Query per-interval cost and transcript count for a project.
POST Query workspace interaction count	Query interaction count for a workspace.
POST Query project interaction count	Query interaction count for a project.
POST Query organization token usage	Query token usage for an organization.
POST Query workspace token usage	Query token usage for a workspace.
POST Query project token usage	Query token usage for a project.
POST Query hourly organization token usage	Query hourly token usage for an organization with optional workspace/project filters.
POST Query hourly project token usage	Query timezone-aware hourly token usage for a project.
POST Query daily token usage	Daily breakdown of organization token usage grouped by class and category within a date range.
POST Query entity token usage	Token totals grouped per project and per workspace for an organization.
POST Query category token usage	Query timezone-aware hourly token usage for a project grouped by usage category.
POST Query playbook usage	Query playbook usage for a project.
POST Query workflow usage	Query workflow usage for a project.
POST Query prompt usage	Query prompt usage for a project.
POST Query intent usage	Query intent usage for a project.
POST Query function usage	Query function usage for a project.
POST Query API tool usage	Query API tool usage for a project.
POST Query MCP tool usage	Query MCP tool usage for a project.
POST Query knowledge base document usage	Query knowledge base document usage for a project.
POST Query integration usage	Query integration usage for a project.
POST Query unique user count	Query unique users for a project.