This article is part of a guide on getting started with Voiceflow APIs
Start from the beginning here.
Now that we've become Dialog Manager API experts, it's easy to forget that Voiceflow has plenty of other powerful APIs to add functionality to your agent, or allow you to use it in different ways, from uploading data to your knowledge base, to fetching analytics.
In this section, we'll cover how to use the Transcripts API. It lets us store user conversation transcripts, fetch them, and look at them from the transcripts tab of the Voiceflow platform.
We'll be walking through this from the perspective of someone who's new to this API, so let's start by taking a look at the Voiceflow API docs. Scrolling down the list of APIs, we find the transcripts API endpoints.
Firstly, we want to Create Transcripts, and then to Fetch them after.
Next up: Saving your user transcript