Changing your plan
Open Plans and Billing → Plans from the Voiceflow dashboard to see a side-by-side comparison of all available plans and what’s included in each. Click the plan you want and follow the prompts to switch.Managing add-ons
The Add-ons tab lets you adjust editor seats and Voiceflow phone numbers. Use the + and − buttons next to each add-on to increase or decrease your allocation. Changes apply to your subscription and are reflected in your next billing cycle.Changing your credit bundle
If your included credits aren’t enough, you can upgrade your credit bundle. Open Plans and Billing → Billing, click Manage in the subscription overview, then click Edit credit bundle next to Plan cost. Pick the bundle size you want and confirm.Enabling auto top-ups
Auto top-ups prevent your agents from running out of credits mid-month. When enabled, Voiceflow automatically purchases additional credits when your balance hits zero. Nothing is charged in advance. To turn this on, open Plans and Billing → Billing, click Manage in the subscription overview, and click Enable next to Usage based billing. Set the dollar amount you want added each time your credits run out and confirm. You can adjust the amount or disable auto top-ups at any time from the same modal.Updating billing details
All billing settings live in the Billing tab inside Plans and Billing. Your billing email receives invoices, payment receipts, renewal reminders, and failed-payment alerts. It can be different from your account login email. Click Edit in the Billing email block to change it. To update your payment method, click Edit in the Payment information block and enter your card details. Your billing address appears on every invoice and can be updated in the Billing address block at the bottom of the tab.Downloading invoices
In the Billing tab, scroll to Billing history to find past invoices. Click View next to any date to open and download the invoice as a PDF. Use Load more to access older records.Canceling your subscription
Open Plans and Billing → Billing, click Manage in the subscription overview, then click Cancel subscription and follow the confirmation prompts. You keep access to your paid features until the end of your current billing period. After that, your account reverts to the free tier. Past invoices remain accessible in your billing history.What requires contacting support
Most billing actions are self-serve, but a few situations require reaching out:- Enterprise customers manage their subscription through their dedicated account manager.
- For custom invoicing, tax exemptions, procurement, refund requests, or disputed charges, email support@voiceflow.com.