Agents can now send emails seamlessly as part of any conversation. Whether it’s a confirmation, follow-up, or lead nurture message — the new Send Email tool makes it easy to automate communication right from your agent. Just connect your Gmail account and you’re ready to go.
Make sure to instruct your agent on how to use this tool properly. Give it a try in the agent step!
Seamlessly connect your voice AI agent to the real world with call forwarding.
The new call forwarding step lets your AI agent hand off calls to a real person (or another AI agent)—instantly and smoothly.
Build smarter, more human-ready voice agents—without sacrificing automation.
🛠️ You’ll find the call forwarding Step in the ‘Dev’ section of the step menu for now.
We’re planning to introduce a dedicated voice section soon—stay tuned!
Connect your agents to Hubspot to create contacts, leads and tickets.
Enable your agents to send SMS messages with an effortless connection to Twilio. Try it now in the agent step.
We’ve made building AI agents dramatically faster.
You can now generate a fully-functional agent by simply describing what you want it to do. No setup. No manual flow-building. Just write a detailed prompt — and Voiceflow will generate everything for you:
✅ Agent instructions
✅ Tools and workflows
✅ Conversation logic and components
This means less time configuring, more time testing and refining your agent behavior.
Today, we’re launching:
This is a foundational leap in how AI agents get built on Voiceflow - we can’t wait to see what you create.
Voiceflow now supports importing phone numbers from Vonage as an alternative to Twilio.
Vonage offers a minor latency improvement (~200-400ms) over Twilio, for more responsive calls.
For more information:
https://dashboard.nexmo.com/
https://www.vonage.ca/en/communications-apis/voice/
Your Knowledge Base just got a major upgrade. With our new LLM chunking strategies, you can now prep your data for AI like a pro—no manual formatting needed.
We’ve introduced 5 powerful strategies to help structure and optimize your content for maximum retrieval performance:
🧠 Smart chunking
Automatically breaks content into logical, topic-based sections. Ideal for complex documents with multiple subjects.
❓ FAQ optimization
Generates sample questions per section, perfect for creating high-impact FAQs.
🧹HTML & noise removal
Cleans up messy website markup and boilerplate. Best used on content pulled from the web or markdown.
📝Add topic headers
Inserts short, helpful summaries above each section. Great for longform content that needs context.
🔍 Summarize
Distills each section to its key points, removing fluff. Perfect for dense reports or research.
These chunking strategies help you get more accurate, more relevant answers from your AI—especially for data sources not originally built for Retrieval-Augmented Generation (RAG).
Ready to make your Knowledge Base smarter? Try out some LLM chunking strategies and watch the results speak for themselves.
Note - LLM chunking strategies use credits. Before processing, we’ll show you a clear estimate of how many credits will be used—so you’re always in control.
Connect your agents to Make.com with a couple clicks to run your automations from your Voiceflow AI agents.
Connect your agents to Airtable with a couple clicks. Supported tools include: Create records, Delete records, Get record, List records, Update records.
By enabling these options and providing guidance on when to use (or avoid) each special tool, your agent will intelligently enhance interactions with visual tools like buttons, cards, and carousels.
Note: these configurations are ignored during phone-based conversations, meaning it will not prohibit your ability to create multi-modal AI agents with Voiceflow.
