Today marks a significant milestone in Voiceflow's journey as we officially launch our new credit-based billing system. This update represents a fundamental shift in how you'll track, manage, and optimize your Voiceflow usage—all designed to bring greater simplicity, transparency, and predictability to your experience.
We've completely overhauled our billing system, moving away from the complex token-based approach to a streamlined credit system that unifies tracking across all platform features:
- Simplified Measurement: One unified credit system for all actions (calls, messages, LLM responses, TTS)
- Predictable Costs: Clear pricing tiers that make budget planning straightforward
- Transparent Usage: Detailed visibility into exactly how your credits are being consumed
- Developer-Friendly: Messages only count toward credits when your agent is used in production—not when developing in-app or using shareable prototypes
We've launched a brand-new Usage Dashboard that gives you comprehensive insights into your credit consumption. The dashboard allows you to:
- View your total available and used credits
- Track usage across all agents or drill down into specific ones
- Monitor editor and agent allocation
- Analyze usage patterns over time
Additional editor seats are now just $50 per month with no complicated caps or restrictions. Add as many team members as needed, whenever you need them.
As part of this update, we're renaming our Teams plans to Business plans, with enhanced features and capabilities for enterprise customers.
We've created dedicated resources to help you understand and make the most of the new credit system:
What do I need to do?
Use our Credit Calculator to understand your usage. For most users, no action is required.
Will my monthly bill increase?
Most organizations will see a decrease in costs, particularly those with multiple editor seats. There are three changes to be aware of:
- Annual plans now offer a 10% discount (previously 20%)
- Editor seats now cost $50/month with no restrictions (a price reduction)
- Business plan (formerly Teams) base tier increases from $125 to $150
Do credits roll over?
Credits expire at the end of your subscription period. For monthly plans, unused credits don't roll over month-to-month. Annual subscribers receive all credits at once to use throughout the year.
What happens if I exceed my credit allocation?
You'll receive a notification as you approach your limit. There's no automatic charging—you can choose whether to upgrade to a higher credit package.
Do messages in development count toward my credit usage?
No, messages only count toward credits when your agent is used in production. Messages sent while developing in-app or when using shareable prototypes don't consume credits, giving you the freedom to build and test without worrying about credit usage.
We're committed to making this transition as smooth as possible. If you have any questions or need assistance, please reach out to [email protected].
