New AI-Native Webchat

We're excited to announce a complete reimagining of the Voiceflow webchat experience. This new version introduces AI-native capabilities, enhanced customization options, and flexible deployment methods to help you create more engaging conversational experiences.

AI-Native

Our webchat has been rebuilt from the ground up to provide a more natural, AI-driven conversation experience:

• Streaming Text Support: Experience real-time message generation with character-by-word streaming, creating a more engaging and dynamic conversation flow. Users can see responses being crafted in real-time, similar to popular AI chat interfaces.

• AI Disclaimers: Built-in support for displaying AI disclosure messages and customizable AI usage notifications to maintain transparency with your users.

Enhanced Customization

We've significantly expanded the customization capabilities to give you more control over your chat interface:

Interface Types

You can now choose from three distinct interface modes:

• Widget: Traditional chat window that appears in the corner of your website
• Popover: Full-screen chat experience that overlays your content
• Embed: Seamlessly integrate the chat interface directly into your webpage layout

Visual Customization

The new version introduces comprehensive styling options:

• Color System:

  • Expanded colour palette support with primary, secondary, and accent colour definitions

• Typography:

  • Custom font family support

• Launcher Variations:

  • Classic bubble launcher with customizable icons
  • Button-style launcher with text support

Important Notes

• Chat Persistence: Now configured through the snippet rather than UI settings.
• Custom CSS: Maintained compatibility with most existing class names.
• Proactive Messages: Temporarily unavailable in this release, with support coming soon

You can find more details here.

Migration

For detailed instructions on migrating from the legacy webchat, please refer to our Migration Guide.