Part 1: Answer Questions

Create an Agent that is able to answer customer questions better than a human would

At the end of these tutorials you will have uploaded your data, fine tuned your agent, and created an agent that is able to answer questions to a high degree of accuracy.

Skills gained

  • Structuring your agent
  • Understanding the Knowledge Base (and vector databases)
  • Fine tuning your answers with the Knowledge Base API
  • Creating chain of thought prompts

Get started (8 min)

This tutorial goes over setting up your agent, optimizing your knowledge base, and explains how the agent answers questions and were you can modify it.


Fine tuning your answers for higher accuracy (10 min)

This is the most important part of this intro series. It shows you how to have complete control over your answers by using the Knowledge Base Search Step This will allow you to do more advanced actions like check for hallucinations, ask follow up questions, and have full control over your answer.

Once you have completed this section - check out the Advanced Knowledge Base to see more examples of how you can build on this ability.


Creating Prompts in Voiceflow (6 min)

Creating, storing, and optimizing prompts are an essential skill for building your AI agent. This tutorial goes over how to use the prompt CMS in addition to the core concepts of few shot and chain of though prompting!


Overview of the Voiceflow APIs (2 min)

Part 1.6 gives you an overview of some of the more advanced capabilities you can do with the Voiceflow APIs from adding tags and metadata to documents so you can filter them, upload table data, and more.


Get the template

You can download the template shown in the videos here!