Building a telecom customer support agent

Intro

We break down T-Mobile's customer support agent to give it better complex query capabilities. We cover a variety of topics including:

• How we design for ambiguity
• Check if a clarifying question is needed
• Incorporate RAG
• Creating a follow-up question
• Prompt engineering process
• Encountering latency issues
• Integrating with interfaces
• Calling the KB via chunks
• GDPR regulations and server location
• Caching computed responses

Video

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