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If you need help with a billing query, click here to contact support. If you are an Enterprise customer, please contact your account manager.
Your Voiceflow bill is made up of a monthly plan fee, optional add-ons like editor seats and phone numbers, and credit-based usage. Everything is billed at the organization level, and the plan you pick determines which features you can use and how many credits you get each month. Credits are shared across all workspaces in your organization. You can view current pricing for plans, add-ons, and credit bundles inside Voiceflow by opening Plans and Billing tab from your Voiceflow dashboard.

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Plans

Your plan controls which Voiceflow features you have access to and sets your monthly credit allotment. Voiceflow offers four plans:
  • Starter is free and designed for trying out Voiceflow. It has limited features and a small credit allotment, so it isn’t suitable for production usage.
  • Pro is designed for individual builders. It includes access to all LLM models and a higher agent limit than Starter.
  • Business is designed for growing teams. It includes additional features like LLM fallback models and priority support.
  • Enterprise is designed for organizations running large-scale workloads or requiring advanced security and compliance features. Enterprise plans include unlimited product usage, single sign-on, private cloud hosting, and custom credit allotments.
You can compare all plan features, upgrade, or change your plan directly from inside the Plans tab in Plans and Billing.

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Add-ons

Add-ons extend your plan with additional capacity. They’re billed monthly alongside your plan subscription and managed from the Add-ons tab in Plans and Billing.
  • Editor seats let additional team members edit agents in your workspace. Every paid plan includes some free editor seats, and you can purchase more as needed. A single editor seat provides access to all agents in the workspace, though you can restrict editors to specific projects if needed. Viewers are free and unlimited on all plans.
  • Voiceflow phone numbers are included with your plan. You can add more phone numbers from the same Add-ons tab if your plan’s included allocation isn’t enough.

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Credits

Credits are how Voiceflow charges for agent usage. Your agent consumes credits when it performs actions like generating AI responses and making phone calls. Each plan includes a monthly credit allotment, and credits are shared across all workspaces in your organization. Credits reset at the start of each billing cycle. You can monitor your current credit usage in two places:
  • The credit usage box at the bottom-left of your workspace
  • The Plans and Billing section of your workspace
If you’re running low on credits, you can upgrade to a higher plan or credit bundle, or enable auto top-ups. Auto top-ups automatically purchase additional credits when you hit zero, so your agents aren’t interrupted mid-month. You can toggle this setting on from the Plans page. You can see a full breakdown of all actions that are charged credits on the credits pricing table.

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Managing your subscription

You can handle most billing actions yourself from Plans and Billing in the workspace sidebar. From there you can compare and change plans, manage add-ons, update your payment method, download invoices, and more. For a full walkthrough of each self-serve action, see managing your subscription.

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Enterprise billing

Enterprise customers are billed per their contract and work with a dedicated account manager rather than the self-serve billing flow. Contact your account manager with questions.