> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiceflow.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Hubspot tool

> Create contacts, leads, and tickets in your HubSpot CRM.

<img src="https://mintcdn.com/voiceflow-009a8802/eGkyyTKz_LvX1Any/images/tools/integrations/Hubspotcover-1.png?fit=max&auto=format&n=eGkyyTKz_LvX1Any&q=85&s=ba44b0818b98a35c20f7eca4c9386882" alt="Hubspot tool cover" width="1920" height="1080" data-path="images/tools/integrations/Hubspotcover-1.png" />

The HubSpot tool lets your agent interact with your CRM during a conversation. Use it to capture lead information, create support tickets when customers report issues, or add new contacts when users share their details.

## Using the HubSpot tool

Add the HubSpot tool to your agent from **Tools** → **Add tool** → **HubSpot**. You can also add tools directly from inside a [Playbook](/documentation/build/steps/playbook) or [Integration step](/documentation/build/steps/integration). Once added, you can call the Hubspot tool from inside a [Playbook](/documentation/build/playbooks) or [Workflow](/documentation/build/workflows).

### Actions

| Action             | Description                            |
| ------------------ | -------------------------------------- |
| **Create contact** | Add a new contact to your HubSpot CRM. |
| **Create lead**    | Create a new lead in your HubSpot CRM. |
| **Create ticket**  | Log a new support or service ticket.   |