> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiceflow.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing your subscription

> How to manage your Voiceflow plan, add-ons, payment method, invoices, and other billing settings.

You can manage almost everything about your Voiceflow subscription directly in the tool. Open **Plans and Billing** from the workspace sidebar to get started. You can also reach it by clicking **Manage** on the credit usage toast at the bottom-left of your workspace.

## Changing your plan

Open **Plans and Billing** → **Plans** from the [Voiceflow dashboard](https://creator.voiceflow.com) to see a side-by-side comparison of all available plans and what's included in each. Click the plan you want and follow the prompts to switch.

## Managing add-ons

The **Add-ons** tab lets you adjust editor seats and Voiceflow phone numbers. Use the **+** and **−** buttons next to each add-on to increase or decrease your allocation. Changes apply to your subscription and are reflected in your next billing cycle.

## Changing your credit bundle

If your included credits aren't enough, you can upgrade your credit bundle. Open **Plans and Billing** → **Billing**, click **Manage** in the subscription overview, then click **Edit credit bundle** next to **Plan cost**. Pick the bundle size you want and confirm.

## Enabling auto top-ups

Auto top-ups prevent your agents from running out of credits mid-month. When enabled, Voiceflow automatically purchases additional credits when your balance hits zero. Nothing is charged in advance.

To turn this on, open **Plans and Billing** → **Billing**, click **Manage** in the subscription overview, and click **Enable** next to **Usage based billing**. Set the dollar amount you want added each time your credits run out and confirm. You can adjust the amount or disable auto top-ups at any time from the same modal.

## Updating billing details

All billing settings live in the **Billing** tab inside **Plans and Billing**.

Your **billing email** receives invoices, payment receipts, renewal reminders, and failed-payment alerts. It can be different from your account login email. Click **Edit** in the **Billing email** block to change it.

To update your **payment method**, click **Edit** in the **Payment information** block and enter your card details. Your **billing address** appears on every invoice and can be updated in the **Billing address** block at the bottom of the tab.

## Downloading invoices

In the **Billing** tab, scroll to **Billing history** to find past invoices. Click **View** next to any date to open and download the invoice as a PDF. Use **Load more** to access older records.

## Canceling your subscription

Open **Plans and Billing** → **Billing**, click **Manage** in the subscription overview, then click **Cancel subscription** and follow the confirmation prompts. You keep access to your paid features until the end of your current billing period. After that, your account reverts to the free tier. Past invoices remain accessible in your billing history.

## What requires contacting support

Most billing actions are self-serve, but a few situations require reaching out:

* **Enterprise** customers manage their subscription through their dedicated account manager.
* For custom invoicing, tax exemptions, procurement, refund requests, or disputed charges, email [support@voiceflow.com](mailto:support@voiceflow.com).